We hope that you will be fully satisfied with your purchase, and if you have any questions or problems we are always happy to help - please do get in touch.
However, we understand that sometimes you need to cancel your order or return items and you can shop in confidence that at Boyd Safety Supplies we fully comply with consumer protection regulations. If you are a business customer, we also offer a similar returns policy for your convenience; please read on for details.
Non-business customers (consumers)
You have a right to cancel your order starting from the moment you place it and ending 14 days after you have received delivery. You must notify us of your cancellation within that time, either via email (firstname.lastname@example.org) or phone (01387 251 170).
After you have notified us you must return the goods to us at your own cost as soon as possible, unless we delivered them to you in error or they were defective in which case we will pay the return cost. While you have the goods you must take reasonable care of them.
Once we receive your notification to cancel we will refund you the full cost of the order plus the standard delivery charge. The refund will be processed as soon as possible and within 14 days of your notification.
We are pleased to offer our business customers the option to cancel their order or return specific items within 14 days of delivery. We will refund the full cost of the item(s) but not the delivery charge.
If you wish to cancel or return an item you must notify us within the 14 day period and send the item(s) back to us at your own expense. Once we receive the item(s) we will process your refund as soon as possible and within 14 days of receipt of the goods.
If the goods are defective or were sent in error, we will pay the return costs and original delivery costs but you must still notify us within 14 days of delivery.